Privacy Policy

This Privacy Policy explains how Midlands Kitchens (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our showroom, use our website, request a quote, or communicate with us.

We may collect the following types of personal data:

a) Information you provide directly

• Name
   
• Email address
   
• Phone number
   
• Postal address
   
• Project details and preferences
   
• Payment information (if you make a purchase)
   

b) Information collected automatically
When you visit our website, we may collect:

• IP address
   
• Browser type and device information
   
• Website usage (pages visited, time on site, etc.)
   

c) Communication data
If you contact us by phone, email, web form, or in person, we may keep a record of that communication.

We use personal data to:

• Provide quotes and consultations
   
• Process orders and manage delivery or installation
   
• Respond to enquiries
   
• Arrange showroom visits
   
• Improve our services and customer experience
   
• Send updates, promotions, or offers (only with your consent)
   
• Comply with legal and financial obligations
   

We process your data under one or more of the following:

• Contractual necessity – to provide quotes, fulfil orders, or carry out services
   
• Legitimate interest – to run and improve our business
   
• Consent – for marketing communications
   
• Legal obligation – to meet regulatory or tax requirements
   

We do not sell your data. However, we may share it with trusted third parties when necessary, such as:

• Delivery and installation partners
   
• Payment processors
   
• Marketing or IT service providers
   
• Legal and financial advisors
   
• Regulatory authorities (if required by law)
   

All third parties are required to keep your data secure and use it only for the purpose we specify.

We take appropriate technical and organisational steps to protect your information against unauthorised access, loss, or misuse.

Your data is stored securely within the UK or EU, or in jurisdictions with adequate protection standards.

We keep your personal information only as long as necessary for:

• Providing our services
   
• Fulfilling legal or financial obligations
   
• Handling any disputes or claims
   

Typically, customer records are retained for up to 6 years, unless a longer period is legally required.

You have the right to:

• Access the personal data we hold about you
   
• Correct inaccurate or incomplete data
   
• Request deletion of your data (where applicable)
   
• Object to or restrict how we process your data
   
• Withdraw consent for marketing at any time
   
• Request data portability
   

To exercise your rights, contact us using the details below.

If you have opted in, we may send promotional emails or messages about our products, offers, or events.

You can unsubscribe at any time by:

• Clicking the “unsubscribe” link in emails
   
• Contacting us directly
   

We will not contact you for marketing if you opt out.

Our website may use cookies to improve your browsing experience and analyse traffic.

You can control or disable cookies through your browser settings. For more details, please refer to our separate Cookie Policy (if applicable).

Our website may contain links to external sites. We are not responsible for their privacy practices or content.

We advise you to review the privacy policies of any third-party websites you visit.

Our services are not intended for children under 16. We do not knowingly collect data from minors.

If you believe we have done so, please contact us and we will delete the information.

We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated date.

We encourage you to review this page occasionally to stay informed.